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FAQ Payment

  • What types of payment does the Levi's® HK SAR Official Online Store accept?
  • How secure is my payment information?

Payment

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What types of payment does the Levi's® HK SAR Official Online Store accept?

We currently accept Visa, MasterCard, American Express, UnionPay, Alipay HK and WeChat Pay (Currently only applicable for WeChat Pay in Mainland China, WeChat Pay(Including WeChat Pay HK) of other locations are not applicable). Please note that we are not able to accept orders or payment information via phone.

How secure is my payment information?

We take security very seriously, so we do everything we can to protect your personal information. All confidential data, including payment information, is encrypted and transmitted through our industry standard Secure Socket Layer (SSL).

Should any unauthorized charges show up on your credit card as a result of shopping with Levi's® HK Official Online Store, you must alert your credit card provider immediately and in accordance with your credit card's reporting rules and procedures. Levi Strauss & Co. will assume liability for purchases made through Levi's® HK SAR Official Online Store only if the unauthorized use of your credit card resulted through no fault of your own.

We take security very seriously, so your details will be protected. We use the industry-standard encryption protocol known as Secure Socket Layer (SSL) and other reasonable measures to protect your information from unauthorized use or disclosure. All confidential data, such as payment information, is encrypted and transmitted through a secure channel using SSL encryption.

Should any unauthorized charges appear on your credit card as a result of shopping with Levi’s® HK SAR Official Online Store, please notify your card issuer by its reporting rules and procedures.

Please note that Levi's® Brand will never ask a customer to confirm any account or credit details via email. If you receive an email claiming to be from Levi's® asking you to do so, please do not respond and contact our Customer Service Team immediately.